Better calls start
with better
coaching.
Turn “not interested” into a useful coaching moment. Find one missed behavior, practice a better response, and check it on the next five calls.
One-time purchase · Editable files · No subscription
The first
60
seconds.
One behavior.
Five calls.
Seven days.
“Ask more questions”
isn't a coaching plan.
Pinpoint what happened, demonstrate one adjustment, then practice it. This toolkit gives you a structure for that conversation.
Fictional training scenario from the toolkit. This is an example, not a customer result.
“We already have a provider.”
The rep launches into features before learning whether anything needs to change.
“Makes sense. Is anything about the current setup worth improving?”
If there's no need or the customer declines, respect it. Coach relevance—not persistence at any cost.
Less improvising.
More useful practice.
One week. One adjustment.
Find the moment
Review five comparable calls and pick the earliest repeated weakness.
Practice the behavior
Model a response. Run three role-play attempts. Agree on one commitment.
Listen again
Check five more calls after seven days. Track adoption separately from sales outcomes.
Ready for your next
coaching conversation.
For owners and managers of 3–15 B2B outbound reps who need a practical way to coach calls that stall before discovery.
From CloseTheory Academy, founded by Kris Baillargeon, drawing on hands-on outbound sales, mentoring and team leadership experience.
Training materials, not software or a done-for-you sales service. No employer affiliation or guaranteed sales improvement.
Optional tailored sprint: $249, including the toolkit, one opener, one objection drill, a seven-day plan, a 25-minute evening session and one revision. Email us to confirm availability before booking.
Any applicable tax is shown at Payhip checkout.
- All eight toolkit sections
- Editable Markdown + readable HTML edition
- Internal use for one business, up to 15 reps
- Seven-calendar-day refund window
A few straight answers.
What files do I get?
A readable HTML edition you can open in a browser and an editable Markdown edition you can open in a text editor. The HTML can be printed from your browser. No CRM integration or installed app is included.
Will this increase sales?
No sales outcome is guaranteed. The toolkit supports a consistent coaching practice. Results also depend on targeting, product fit, lead quality and execution. Small call samples are coaching signals, not proof of revenue impact.
Can my whole team use it?
The license covers internal use and editing by one purchasing business with up to 15 reps. Resale, public distribution and redistribution outside that business are not included.
What is the refund policy?
Request a refund within seven calendar days of purchase. Mandatory consumer rights still apply. For support or a refund request, email closetheoryacademy@gmail.com.
Do I need to share call recordings?
No. You use your own approved call-review process. Neither this page nor the downloadable toolkit uploads recordings or customer information.
How do I get help?
Email closetheoryacademy@gmail.com with product questions or refund requests. The target response time is two business days.
Clear terms. A direct contact.
Seller: Kris Baillargeon, operating CloseTheory Academy. Contact: closetheoryacademy@gmail.com. These materials are independent of any employer.
Purchase and use terms
The First 60 Seconds toolkit costs $49 USD once, plus any applicable tax displayed at checkout. You receive a ZIP containing readable HTML, editable Markdown and start-here instructions. Successful checkout provides a download page and email receipt. Payment confirmation or security checks can delay access; contact us if you cannot download.
The license permits internal use and adaptation by one purchasing business with up to 15 reps. Resale, redistribution outside that business and public publication of the materials are not included. No software, CRM integration, subscription or live coaching is included in the $49 toolkit.
Examples are fictional training scenarios. Sales outcomes are not guaranteed. Follow your business's applicable calling, recording and customer-data rules when using these materials.
Seven-day refunds and support
Email closetheoryacademy@gmail.com within seven calendar days of purchase to request a refund. Include the purchasing email and order reference so we can find the transaction. Do not send card numbers, passwords or customer recordings. Our response target is two business days. Refund requests are handled through the original payment channel; bank posting times vary. Mandatory consumer rights still apply.
Access to future downloads may be revoked when an order is refunded. Files already downloaded cannot be remotely removed from your device.
Privacy information
This notice covers the CloseTheory Academy storefront and our customer support. The page does not include advertising pixels, analytics scripts, email signup forms or customer file uploads. Hosting providers may process technical information such as IP addresses and request logs to deliver and protect the website.
Checkout and file delivery are provided by Payhip and its payment providers. Payhip shares order information with the seller, including purchaser email and order details, so we can deliver purchases, answer questions and handle refunds. We do not receive your full card number. Read Payhip's privacy policy and the payment provider information at checkout for their processing and retention practices.
If you email us, your email provider and our Gmail service process that correspondence. We use your contact details and message to answer your request and maintain order/support records. We do not sell customer information or add buyers to our own mailing list automatically. We retain records as needed for support, refunds, accounting and applicable obligations; platform retention practices also apply. Email us about access, correction or deletion requests. We may need to verify your request and may need to retain some records.
Do not send sensitive customer data or recordings. If tracking or marketing tools are added later, this notice and any required choices must be updated before those tools are activated. Last updated: November 9, 2026.